Customer Service Teams

Daniwoo makes it really easy to create, manage, and offer training and content that help your teams to fix problems efficiently in Service Cloud.

Just-In-Time Learning

Push targeted learning content to the right agent or the right case in Service Cloud, so your support teams have it at their fingertips when they need to give customers the right solution.

Reduce disruptions

No more “I don’t know" or “I’ll find out" as a response to a customer case. Your agents can access the content they need to succeed right into the case feed or the console at any time.

Increase Case Deflection

Easily create a more engaging Customer Learning Portal and connect your customers with content and training they need to master your products or solve their own issues.

Everything you need, all in one place

Daniwoo is built with the features you need to deliver a fast, efficient learning experience in the flow of work through Salesforce CRM. For more, see the Daniwoo platform in action.

Native course builder
Completion criteria
Configurable branding
SCORM + Videos
Content categorization
Chatter integration
Multiple languages
Learning automation
Salesforce1 compliant
Reports & dashboards
Virtual classrom
Lightning components

Turn your happy customers into your brand advocates with a high-quality customer learning experience.