Turn Experience Cloud into a customer academy, connected to the Accounts and Opportunities your training actually influences.
Adoption is your retention metric. Education is how you move it.
Under-trained customers use 20% of the product, blame it for their results, and show up at renewal as a risk. But a standalone academy platform creates a new silo: course completions in one tool, health scores and renewals in another, with nobody able to connect learning to retention.
When the academy runs in Salesforce, education stops being a cost center and becomes a signal your CS and sales teams act on.
New customers follow a structured path on your branded Experience Cloud portal, assigned automatically at contract start.
Product certifications with real assessments, visible on the Contact, aggregated on the Account.
Training engagement joins usage data in your health scores, low-education accounts surface before they become churn risks.
CS teams target education plays at the right accounts, and renewal conversations start with proof of value.
A branded academy on Experience Cloud, customer onboarding, feature education, partner certification, with every completion tied to the Account your CSM manages.
Your customers already live in Salesforce. Ship user education with your app or engagement, natively, without adding a platform to their stack or yours.
KPMG embedded Daniwoo in a public healthcare program: production-ready in weeks, no integration workstream, and learning data reported natively in the client's Salesforce.
Read the KPMG story →See a customer academy running on Experience Cloud, connected to the pipeline it protects.
