Every product launch depends on four audiences knowing the story: your sellers, your support, your partners and your customers. Train them all from one program, same content, per-audience paths, readiness visible before launch day.
The product shipped. The knowledge didn’t.
Launch training usually means a webinar half the field missed and a deck attached to an email. Sales pitches last year’s version, support discovers features from tickets, partners improvise, and customers form their first impression from all three.
Generated from the product record
Updated at every release
AI turns product records and Knowledge articles into course drafts, specs stay the single source of truth.
Sellers get the pitch and objections; support gets troubleshooting; partners and customers get their own tracks, from the same content blocks.
Flows enroll every audience with launch-day deadlines, reminders chase automatically.
One dashboard: completion and scores by audience, team and region, launch when the number says ready.
Certified on pitch and pricing before the first customer call.
Troubleshooting trained before the tickets arrive, not from them.
Dealer and reseller tracks on Experience Cloud, launch-ready per account.
Feature education in the academy the day the release ships.
One content source, one readiness metric, no version drift between audiences.
Store teams ready on day one, field coaches deployed only where readiness is low.
Every product revision retrains technicians, dealers and operators, versions never drift.
Device training controlled and trackable, for reps, distributors and clinical users.
Bring your next launch, we’ll show the four-audience program running on one readiness dashboard.
